I interviewed for an on-site System Admin job within The Company the other day. It is kind of humorous because before Project Skinny, we had such a team. However, company executives desperate for their bonuses at cost cutting wiped out said team in favor of sending more work to Brazil or India. The fact that all of the servers would be remaining on-site (either here or in one of our other locations) was no consideration. The executives decided that the number of times an SA would be needed for hands-on stuff would be few and far between. So they contracted the work out to some 3rd-party vendor with a 4-hour SLA to report on-site.
So when The Company began looking for their cost savings, they weren’t there. For starters, teams in Brazil, India, or wherever were taking two, three, or more people to do the same job that one American did. In some cases, this was due to the foreign managers converting the American dollars in the contract to their own currency and then hiring as many people as that would support. Thus you saw no cost savings because the same amount of money was being spent. In other cases, the problem was that there were no skilled people. As such, the “solution” was to hire more people. After all, everyone knows that four stupid people equal one smart person. What’s that saying about a room full of monkeys and Shakespeare?
If that weren’t bad enough of a slap in the executives face, they received another one from the massive Service Level Agreement penalties The Company paid out for every time they couldn’t get a customer’s servers up within the required time. Because there were no on-site SA’s and the contract company had 4-hours to show up on-site, the result became a lot of angry customers threatening to pull their business and The Company losing money hand over fist. Got to love executive thinking that can’t see past the end of their nose (and bonus) who thought, “Wow! We’ll save so much money!” when in fact, we lost money.
This brings me back around and the executives deciding that it would be cheaper to have an on-site team to handle taking care of the physical side of the SA work (which would require us to be on the raised floors). So we’ll see what happens, but if I get hired, I’m hoping that it will improve my chances of getting converted from Extended Tenure Extra employee to regular employee. The manager for this new team seemed keen to try to make that happen.
As for the overseas teams, The Company has been forced to implement rules governing how they do things when it comes to hiring (ie: if five Amercians did the work, you have to make do with five from your country and not hire 20). Having done that, The Company has been working overtime to convince every customer that can legally do so to “request” to have their stuff sent overseas. Two giant customers caved and the Indians are here working with the teams losing said accounts to learn those accounts.
I wonder how much money The Company would save by outsourcing the executive jobs to Brazil or other such place?